Returns

Right to return

Under French regulation you may return or exchange products you have received without indicating any reasons within a period of 14 days after order receipt date, provided that the items are in unused condition and have all tags in place.

Please note that all sales of Sale items (those displaying a reduced price, including products in the ''Outlet'' section) are final. No exchange, credit note or refund will be offered against Sale purchases and the conditions set out below will not apply.

For hygienic reasons, underwear, socks and swimwear cannot be exchanged or refunded.

Upon receipt of an order, if any item has been delivered with no tags, you should notify us by email on the same day. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging. 

You must contact us for autorisation before returning any items and send an e-mail to contact@beaubienstore.com.

Please note that return postage costs incurred in an exchange are payable by you.

Returned items that have been subject to a free shipping offer will have our delivery cost deducted from the amount refunded.

 

Faulty items

Returns of faulty items will only be accepted if the goods were faulty when delivered to you. We at BEAUBIEN take every effort to check your purchase thouroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed to subject to fair wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. Faulty goods must be notified to us within 3 days of being received by you, and those goods must be returned to us within 14 days after approval of your return request.

 

Return process

You must contact us for autorisation before returning any faulty items and send an e-mail to contact@beaubienstore.com.

The return shipment must be addressed only after approval of your request by e-mail. You must provide us with a tracking number and the name of the shipping service you used with link to track the parcel, within 14 days after approval of your return request.

Returns and exchanges received outside the above time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange and pay for the return postage costs of the products to us.

Items should be returned in their original packaging to ensure they are adequately protected in transit. Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.

The present right of return only applies to products that arrive back to us in their original condition, with all tickets and tags attached. Any product that has been damaged, is not in its original packaging or displays evidence of wear will not be refunded. In this case, product will be sent back to you at your own expense, and no refund will be arranged.

 

Refunds

In case we cannot offer you a replacement, you will receive a refund to your credit card or Paypal account, depending on the payment method you used, to the value of the item at the time of purchase and any shipping costs incurred (except return postage costs).

Please note that refunds can take up to 14 days after reception of the returned goods and are subject to our subcontractors (including Paypal and Stripe) refund regulations.

Please be aware that international customs duties and sales taxes won't be refunded for shipments outside the EU. Any losses that are caused by currency fluctuations will not be refunded.